Our Approach & Policies
At By Peaceful Waters we believe that every person is valuable and created to live a life of inner wholeness and peace. Learn more about our whole person approach and how we integrate faith and therapy as well as important standards of professionalism regarding our Confidentiality, Cancellation and Privacy policies.
A Whole-Person Approach
At By Peaceful Waters, we believe you deserve to be seen, heard, and supported as a whole person. Your mental, emotional, physical, and spiritual well-being are all connected, and each part of your life can shape how you experience the others.
That’s why we offer a range of services to support the whole person, including Counselling & Therapy, Spiritual Direction, Coaching, and Mediation.
Your life stage, experiences, and goals matter to us. As the client, you set the pace. You decide what you’re ready to explore, which topics or concerns you want to discuss, and what you hope to work toward.
Our role is to walk alongside you with professional care, compassion, and respect—wherever you are on your journey.
Faith & Therapy
By Peaceful Waters is home to qualified therapists who combine their Christian faith with their professional training. As Christians, we have accepted the invitation to live in relationship with our Creator – fully loved and fully known by Him. In response, we welcome His wisdom to guide our lives through scripture and prayer.
Through ongoing study and professional development, we dig into research on the brain, relationships and human nature that is so often confirmed by the timeless wisdom of scripture. In this way we glean from the rich study of psychology while recognizing that all true wisdom and knowledge come from God.
The hope and peace that we experience as believers is grounded in our relationship with the Lord. It is the outflow of His love that is foundational to our practice, even as we serve many people from different cultural and religious backgrounds.
We make room for our clients to integrate their faith and spiritual beliefs within the therapy experience, offering healing and peace at the deepest levels.
Our approach is to support the process and journey of our clients as they direct. This is why the inclusion of prayer and scripture can be initiated by our clients as they set the pace and tempo for their own healing.
The Therapeutic Relationship
Whatever brings you to therapy, relationship is at the heart of healing and growth.
Many of us have experienced hurt, disappointment or disconnection within relationships. That’s why building a safe, trusting and open relationship with your therapist is such an important part of the therapeutic process.
We listen to your stories and life experiences with curiosity and care, exploring how they have shaped who you are today. Together, we can begin to discover “the story behind the story”—the deeper meaning, patterns and experiences that can help you understand yourself in new ways and create meaningful change.
Your past does not have to define your future. Mental health is not a permanent state, and you are capable of growth and healing. Therapy can offer more than simply coping with life; it can help you toward the life of connection, purpose and joy you have been seeking.
You don’t have to navigate that journey alone.
Confidentiality
We recognize that confidentiality is extremely important to our clients. By Peaceful Waters assures the confidentiality of your file within applicable legal and ethical guidelines. However, there are some exceptions:
A court of law can subpoena your file and therapist.
If you reveal information about the abuse of a child under the age of 16, therapists are required by law to inform the proper authorities.
If you reveal information about possible injury to a third party or to yourself, therapists are required by law to inform the proper authorities.
Confidentiality
We recognize that confidentiality is extremely important to our clients. By Peaceful Waters assures the confidentiality of your file within applicable legal and ethical guidelines. However, there are some exceptions:
A court of law can subpoena your file and therapist.
If you reveal information about the abuse of a child under the age of 16, therapists are required by law to inform the proper authorities.
If you reveal information about possible injury to a third party or to yourself, therapists are required by law to inform the proper authorities.
Cancellation Policy
By Peaceful Waters has a 24-hour cancellation policy so that there is enough time to offer the appointment to another client and helps us offer consistent support to our self-employed therapists.
Cancellations made with less than 24 hours’ notice are considered late cancellations, and the full session fee will be charged.
If you do not attend your scheduled appointment and have not cancelled it in advance, it is considered a missed appointment, and the full session fee will be charged.
Any outstanding balance must be paid in full before a new appointment can be booked.
We apply the same standard to our own scheduling. If we need to cancel your appointment, we will provide at least 24 hours’ notice whenever possible. In the event of an emergency or unforeseen circumstance, we will notify you as soon as possible and work with you to reschedule your appointment within a reasonable timeframe.
Thank you for respecting our cancellation policy and helping us make appointment times available to those who need them.
Privacy Policy
At By Peaceful Waters, our therapists work under an umbrella of supervision and consultation with our Clinical Supervisors. Within this professional framework, your case may be discussed.
The purpose of supervision is to provide accountability and professional growth that help us offer our best to you.
We keep all written records of our work secure. Our policy is to destroy client files 10 years after the Termination Session.